About Jon Wellman

The person behind 3Clicks — and why SharePoint keeps me up at night

I’ve been fixing broken information environments for over a decade. Not as a career plan — as a compulsion. Because I’ve seen, repeatedly and up close, what happens to people when they can’t find what they need to do their jobs.

In the British Army, I ran surface movements logistics at Camp Bastion during Operation HERRICK in Afghanistan. The supply chain handled around 200 vehicles or containers per convoy. Information had to be accurate, accessible and fast — lives and missions depended on it. There was no room for a SharePoint site that nobody could navigate, or a folder structure that only made sense to the person who built it.

Back in the UK, at Defence Equipment & Support, I rebuilt information systems across six specialist warehouses covering high-security stock, weapons, hazardous goods and medical equipment. Over 200 staff. I designed document structures, built SharePoint portals and managed a migration away from shared drives — under compressed timelines, with no margin for disruption to operational readiness.

Later, working for a professional membership body of 400+ members delivering a multi-million pound government contract, I rebuilt their SharePoint from the ground up using user-centred design principles. The old system was fragmented across individual OneDrive accounts. Staff couldn’t find things. Governance was invisible. I moved them to a structured, accessible platform — and the difference in day-to-day confidence was immediate.

At a county-wide youth charity, I did the same thing as a trustee — redesigning SharePoint and the supporting processes around it so that staff and volunteers could actually use it.

The pattern I kept seeing was always the same.

The technology wasn’t the problem. Microsoft SharePoint is, genuinely, a capable platform. The problem was that it had been implemented by people thinking about IT, not about the humans who would use it every day. Folder structures that reflected org charts instead of how people actually look for things. Documents buried four levels deep. Search that returned 200 results and left you no better off. Navigation that made sense to the system administrator and nobody else.

I got particularly interested in the voluntary, community and social enterprise sector — charities, membership organisations, community-focused bodies — because the gap there is biggest, and the cost of that gap falls on people who can least afford it. Staff spending an entire Friday’s worth of their week searching for information. Time that should go to the mission, going to digital clutter instead.

The name 3Clicks comes from a principle I’ve been applying for years: any piece of information an organisation relies on should be findable in three clicks or fewer. Not as a technical target — as a design philosophy. It forces you to think about structure from the user’s perspective rather than the organisation’s convenience.

What I Actually Do

I don’t arrive with a template and leave you to it. The work always starts with understanding — talking to the people who use the system every day, not just the manager who commissioned it. Often those conversations reveal that staff don’t even know things could be different. They’ve accepted the friction as normal.

From there, I work to redesign the structure, the navigation, and the habits around it. Sometimes that’s a focused sprint to rebuild what’s there. Sometimes it’s a longer piece of work to shift how an organisation thinks about and manages its information. Either way, I don’t abandon people once the new system is live — embedding the change matters as much as making it.

A Note on Experience

I want to be straightforward about something. 3Clicks is a new business, and I don’t yet have a library of branded case studies to point you to. What I do have is over a decade of doing this work inside organisations — in high-stakes military environments, in professional membership bodies, in charities — and a track record of making measurable differences to how people find and use information.

If you’d like to talk through what that looks like in practice, I’m happy to have that conversation over a coffee — virtual or otherwise.

Get in touch — I’d genuinely enjoy talking about your information challenges, even if you’re not sure yet whether you need outside help.

Or take the KIM Scorecard — a quick self-assessment that gives you a clearer picture of where your organisation’s information management stands.