Microsoft Teams was designed for projects. Somewhere along the way it became the default for everything — and now nobody can find anything, and half of it they don’t even know exists.

Every organisation has a Nellie. She knows where everything is, who to call, and which version to trust. She’s brilliant. She’s also a single point of failure.

Office workers spend 19% of their working week searching for information. That’s a whole Friday, every week, gone. And the worst part? Most organisations have accepted it as normal.