Nobody can reliably remember a process they follow quarterly. When a colleague walks you through expenses, a purchase order, or a holiday request, write your own plain-English version in OneNote as they explain it — the actual steps, the link to the form, any gotchas they mention. Next time you’ll have it in thirty seconds. Three lines you wrote yourself will serve you better than a twelve-page policy written for an auditor.
If finding a file takes longer than a Google search, something upstream needs fixing
A well set-up SharePoint means most files take seconds to find — search by content, follow a shared link, or filter by a metadata column. If your experience is closer to drilling through eight levels of folders and hoping for the best, that's not how it's supposed to...
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